Contact Us
Our support team is here to assist you quickly and professionally.
Before reaching out, please check the helpful information below — it may save you time.
Order Status
Payment Status
Verify if your payment has been approved, declined, or is still pending.
Order Status
See if your order is prepared for shipping, already dispatched, or being reshipped (e.g., after customs seizure).
Tracking Your Order
Check Your Email
We send your tracking number 2–5 business days after payment and dispatch from our warehouse.
In Your Account
Log in → Order History to view your tracking number once available.
Track Your Package
Submit a Support Ticket
If the above didn’t answer your question or you need personal assistance with products, orders or any other issue — create a ticket.
At Pumpers.co your feedback really matters to us.
SUBMIT A TICKETImportant:
- • Most queries receive a reply within 48 business hours
- • Tickets sent on Friday may be answered only on Monday
- • Sorry for any inconvenience this might cause