Our dedicated customer support team is always ready to help and aims to answer your queries as quickly as possible.
In the sections below, you may find useful information and save yourself the inconvenience of contacting us regarding the current status of your order:
MY ORDER STATUS
YOUR PAYMENT STATUS
Check whether payment verification for your order has been approved, declined, or pending.
YOUR ORDER STATUS
Check if your order is ready for shipping, in the process of being shipped, or being reshipped (in the case of it having been seized by customs).
My ORDER TRACKING CODE
CHECK YOUR EMAIL
We will email your delivery tracking code within 2-5 business days after your order has been paid and dispatched from our warehouse.
FIND IT IN MY ACCOUNT
Log in to your account on our website, and go to Order History to find your tracking code once it becomes available.
SUBMIT A SUPPORT TICKET
Please submit a support ticket if you still can’t find what you’re searching
for or if you’d like to speak with our customer service staff about a specific
question about our products, or any concerns regarding your order.
Here at Pumpers.co, we value your feedback.
All queries are usually responded to within 48 business hours, and any tickets submitted on Fridays may only get a response by the following Monday.
We apologise for any trouble this may cause.