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Frequently Asked Questions

Quick answers to common questions about ordering, shipping, payments, customs, tracking & delivery

  • Order confirmation: Sent instantly via email with full list of items.
  • Dispatch time: 2–5 business days after payment confirmation.
  • Delivery to USA (main destination): 7–15 days after tracking is issued.
  • Worldwide shipping: Available to most countries.
  • Discreet packaging: No company name, no contents list. We use X-ray proof paper, rotate methods, split large orders, reuse boxes for discretion & eco-friendliness.
  • Shipping origin: Warehouses in Europe, Singapore, Thailand, India — routed via multiple nodes for maximum anonymity.

Average delivery:

  • 5–17 business days depending on country
  • USA, Canada, Europe, Asia: 5–12 business days
  • South Africa: 8–17 business days

Delays:

Possible due to customs, postal services or transit. ~85% arrive within 10 days, 15% within 15 days.

We ship to P.O. Boxes (ID required for collection).

Product authenticity:

100% original from major manufacturers (Alpha Pharma, BM Pharmaceuticals, Eminence Labs, Maxtreme Pharma etc.). Verify batch codes on official sites.

Prescription:

Not required.

Legality:

No prescription needed in Europe; always check your local import laws and limits.

Company info:

Licensed mail-order pharmacy, >5 years in business, 99% success rate.

How to place an order:

  1. Browse catalog → add to cart
  2. View cart → apply coupon if any
  3. Enter shipping details & comments
  4. Select payment → complete order

Change/cancel order:

Possible before dispatch. Contact support with Order ID or use "Edit Order" in your account.

Large orders split into smaller discreet packages (only one handling fee).

Discount program:

  • First-time: < $750 → 5%, > $750 → 10% (bank transfer, money transfer, Bitcoin)
  • Repeat: < $750 → 5%, > $750 → 10% (any method)

Seasonal promotions and cycle discounts also available.

We accept:

  • Credit/Debit: Visa, Mastercard, Amex + many prepaid (Vanilla, Green Dot, Walmart etc.)
  • Cryptocurrency: Bitcoin (others on request)
  • Money transfers: Western Union
  • Bank transfer (SEPA free in EU, discounts apply)

Bank transfer advantages:

5–10% discount + we often cover fees.

Card payments may need phone verification. Processing: 1–3 business days.

Tracking number emailed 2–5 business days after dispatch.

Track here:

Tracking may not update for first 72 hours. Customs delays common.

Success rate:

99.9% to USA, Canada, Europe, South Africa thanks to discreet methods.

If seized (rare ~1%):

Send official seizure letter → reship or credit/coupon within 3 business days.

Lost/missing after 30 days:

Contact us → free reship.

Incomplete/wrong items:

Send photo → redeliver missing, partial refund or credit.

Signature:

Required to prevent fraud claims.

Not arrived after 15 business days?

Check order history first, then contact support.

We resolve most issues (wrong items, delays) within 1–3 business days.

Visit our Contact Us page or email support.

Average reply: 24 hours (up to 2 business days). Friday messages usually answered Monday.